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    User Adoption & The 20-Year Renewal

    by Jason Whitehead

    Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription basis, this should be your goal from the very beginning. But how do you get there? Ask yourself, “How would…

    SaaS Success Blog

    5 Must Do Steps for People-Centric Customer Success

    by Jason Whitehead

    When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to…

    SaaS Success Blog

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