User Adoption & The 20-Year Renewal
Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? Well, it is possible. If you sell on a subscription basis, this should be your goal from the very beginning. But how do you get there? Ask yourself, “How would…
5 Must Do Steps for People-Centric Customer Success
When customer success (CS) first came into the mainstream, many vendors focused firmly on their product. They were very focused on specific features and functions. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to…
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